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Job Description:

Title: RMS Support, Implementation & Learning Coordinator

Client: Fortune 500

Location: Chicago, IL (Remote)

Pay: $55 per hour (W2)

Duration: 6+months

Travel: Occasional Travel (up to 20%)

Overview

We are seeking an experienced RMS Support, Implementation & Learning Coordinator to join our global revenue management and systems support team. This role plays a critical part in supporting hotels and regional/corporate teams worldwide in the effective use of current and next-generation reservation and revenue management systems.

The ideal candidate is highly organized, technically adept, and experienced in system implementation, maintenance, and training documentation. You will partner with cross-functional teams to streamline processes, enhance system adoption, and ensure operational excellence across a global network.

Key Responsibilities

Provide end-to-end support for revenue and reservation systems, including implementation, training, and process documentation.
Develop and maintain standard operating procedures (SOPs), user guides, quick reference materials, and translations.
Coordinate implementation checklists to guide properties through pre-, mid-, and post-launch phases.
Assist in the operational rollout of system enhancements and process improvements.
Organize and track training for all revenue management systems—registering participants, managing communications, and reporting completion metrics.
Collaborate with global training and support teams to ensure consistent messaging and knowledge sharing.
Manage multiple systems, including IDeaS G3 RMS, SynXis, Opera/Opera Cloud, Envision, and RMT.
Support and communicate effectively with hotel, regional, and corporate stakeholders to troubleshoot issues and deliver training updates.

Qualifications & Experience

2+ years of experience in a hotel industry coordinator-level role, preferably in revenue management or revenue systems.
Experience with IDeaS G3 RMS and SynXis required.
Working knowledge of Opera/Opera Cloud, Envision, and other revenue systems strongly preferred.
Proven ability to create and maintain SOPs, user guides, and training materials.
Strong project coordination and communication skills with experience managing multiple global stakeholders.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access, Outlook).
Ability to operate effectively in a fast-paced, complex corporate environment.
Additional language proficiency (Mandarin or Spanish preferred) is a plus.
Willingness to travel up to 20% as needed for training or implementation support.

Education

Bachelor’s Degree preferred (Hotel Management, Business, or related field ideal).
Equivalent combination of education and relevant work experience will be considered.

#PCIT #HOSPITALITY

RMS Support, Implementation and Learning Coordinator

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RMS Support, Implementation and Learning Coordinator

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