Desktop Support Analyst

  • Job ID:

    4890

  • Pay rate range:

    $14/hr - $17/hr

  • City:

    Lake Mary

  • State:

    FL

  • Duration:

    04/27/2025 - 10/27/2025

  • Job Type:

    Contract

  • Job Description:

    Technical Support

    1. Location: Lake Mary, FL (100% onsite)
    2. Compensation: $15 - $17 w2 hourly

    The technology support position is responsible for maintaining customer relationships, consulting and supporting mobile workforce , client engagement sites, or other locations as required in a 24 hour x 7 day environment. Possesses a technical background solving problems with laptops, printers, software and mobile devices along with superb customer service skills, outstanding communications skills and the ability to create and deliver training related presentations to the user community. Assists technology infrastructure and application development teams in the deployment and configuration of IT systems. Assists in the tracking and procurement of IT assets. Responsible for performing risk and compliance activities.

    Illustrative Duties and Responsibilities

    • Provides tier 2 in-person and remote PC hardware and software deployment and support. Provides asset management and tracking of hardware and software.
    • Assists infrastructure teams where local hands on activities are required.
    • Provides Mobile Device deployment and support; activities include customer guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution.
    • Promotes ITS services, engage customers to understand business needs and maintains ownership for problem resolution. May deliver monthly technology updates to enhance the customer relationship.
       

    Required skills:

    • Technology, Media & Telecom; TMT - Technology.
    • Candidate should be good at multi tasking, timeliness, attention to details
    • Familiar with windows OS, lift/push 75 pounds.

      #PCoffice #LI-onsite
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