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Job Description:

****NEW OPPORTUNITY***RMS SUPPORT****100% REMOTE

100% Remote total

18 months

$65 - $68 / HR jump

Job Posting Title: RMS Support, Implementation and Learning Coordinator (Americas)

• IDeaS G3 RMS experience required.

• Knowledge of IDeaS G3 RMS and provide knowledge of IDeaS learning and implementation.

• Support of system: PRIO, IDeaS, Reserve, RMT, Opera in communication, training, and documentation

PURPOSE:

We are looking for an RMS Support and Implementation Coordinator to join our global revenue management and global RMS support teams to assist with supporting the hotels globally and the regional/corporate teams in the use of existing (PRIO) and future revenue (IDeaS) and reservation systems.

POSITION RESPONSIBILITIES:

The RMS Support and Implementation Coordinator provides a critical role of supporting our hotels globally and the regional/corporate teams in the use of existing and future revenue and reservation systems. This position will be responsible for several aspects of system implementation, system maintenance, maintaining standard operating procedures and operationalizing system processes. This will include updating documentation content (SOPs, user guides, quick reference guides, translations, etc...). This will includeexisting RMS, PRIO, andfuture RMS, IDeaS.

This position will collaborate and directly support with the Global RM Support team. Preferred experience for this position includes IDeaS G3 (Including Rev Plan), PRIO, Reserve, Opera, Opera Cloud and Synxis. This position will be primarily working 10am – 6pm Chicago time.

To be successful in this role, full end to end understanding of systems and the periphery systems that influence them is key. This role will support and effectively communicate with hotels and the Global RM/RMS teams. Previous IDeaS system implementation experience preferred.

EXPERIENCE AND QUALIFICATIONS:

• IDeaS G3 RMS experience required.

• Knowledge of IDeaS G3 RMS and provide knowledge of IDeaS learning and implementation.

• Support of system: PRIO, IDeaS, Reserve, RMT, Opera in communication, training, and documentation

• Implementation of system enhancements (existing or future System): Updating standard operating procedures and operationalizing system processes. This includes working on emails, connect articles, SOPs, user guides, quick reference guides, translations, etc.

• Coordination of implementation check lists to assist and guide hotels through pre, mid and post implementation,

• Technically skilled in managing all systems related to Revenue Management. These include but are not limited to IDeaS, PRIO, RESERVE, Opera, Envision and RMT

• Technically skilled in the Microsoft Office suite of applications including Excel, Word, Access, PowerPoint and Outlook

• Ability and willingness to operate in a fast-paced, complex system/corporate environment

• Must be able to sit at a desk for up to 8 hours per day. Walking and standing are required for the remainder of the workday.

• Travel may be required but no more than 10% of the time based on needs.

• Requires grasping, writing, standing, sitting, walking, listening, and hearing ability and visual acuity.

• Requires manual dexterity to use and operate all necessary equipment

• Must have finger dexterity to be able to operate office equipment such as computers, printers, telephones, and other office equipment as needed

• Requires understanding of revenue management systems and implementation of processes

• Ability to develop and deliver implementation processes and checklists

• Ability to develop and deliver effective presentations

• Ability to manage group and interpersonal conflict situations effectively

• Ability to travel by air and car

• Minimum of 2 years of experience in coordinator level position in hotel industry revenue management and/or revenue management systems discipline

• Minimum of 2 years involved in a dynamic team environment

• Minimum of 3 years’ experience in Microsoft Office suite of applications and related data management systems

• Demonstrates a commitment to core values

EDUCATION:

Bachelor’s Degree preferred, but not required. Degree in Hotel Management or related field preferred

RMS Support, Implementation and Learning Coordinator

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