Customer Support Specialist

  • Job ID:

    4643

  • Pay rate range:

    $20/hr - $25/hr

  • City:

    Columbia

  • State:

    SC

  • Duration:

    04/21/2024 - 10/21/2024

  • Job Type:

    Contract

  • Job Description:

    Customer Service (Help Desk) Analyst |  | 6+ Months | Immediate Need | Columbia, SC (Onsite) | $20-25 per hour

    Company: Mid Size Bank

    Location: Columbia, SC (Onsite)

    Position: Customer Service Analyst (Help Desk)

    Compensation: $20-25 per hour

    Duration: 6+months

    Start: April 22nd (Monday)

     

     Duties and Responsibilities:

     

    • Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served.

    • Will train on new business applications and be prepared to support upcoming system implementations.

    • Maintains high levels of customer satisfaction, and demonstrates commitment to quality related to operational and technical support of complex products and/or processes of the Bank. Knowledge of major products and services and has the ability to apply this knowledge appropriately.

    • Learns existing business applications, how they interact with other applications and provides timely support to end users.

    • Resolves customer/ Association partner inquiries and issues. Recommends appropriate solutions. 

    Requirements:

     

    • Education and/or experience equivalent to an Associate Degree in Business 

    • Experience in customer support/call center environment preferably dealing with PC and application software, mainframe and client server computer systems

    • Certified Help Desk Professional preferred.

    • HIPAA certified preferred.

    • Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management

    #PCO #Banking

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